Last Updated: January 2024
Introduction
Professional Roofers, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By using our website or services, you consent to the data practices described in this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form or request a quote
- Call or email us with inquiries
- Schedule a consultation or service appointment
- Subscribe to our communications
This information may include:
- Name and contact information (email, phone, address)
- Property address and details
- Service requirements and preferences
- Communication records
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
- Device and location information
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information and improve our website experience. For detailed information about our use of cookies, please see our Cookie Policy.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our roofing services
- Process and respond to inquiries and service requests
- Send appointment confirmations and service updates
- Communicate with you about projects and services
- Send promotional materials (with your consent)
- Analyze website usage to improve user experience
- Protect against fraud and unauthorized access
- Comply with legal obligations
Third-Party Access
We may share your information with:
- Service Providers: Third parties who perform services on our behalf, such as hosting providers, email services, and analytics platforms.
- Business Partners: Contractors and suppliers who help us deliver roofing services.
- Payment Processors: Entities that process payments for our services.
- Legal Requirements: When required by law, court order, or government request, or to protect our rights and safety.
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure servers and databases
- Regular security assessments
- Restricted access to personal information
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain accurate business records
When data is no longer needed, we securely delete or anonymize it.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information (subject to legal retention requirements).
- Portability: Request a copy of your data in a portable format.
- Opt-Out: Opt-out of marketing communications at any time.
- Restriction: Request restriction of processing in certain circumstances.
- Objection: Object to processing of your data in certain cases.
To exercise any of these rights, please contact us using the information provided below.
Contact for Data Deletion
To request deletion of your personal information or for any privacy-related inquiries, please contact us:
- Email: help@professionalroofers.app
- Phone: +1 (863) 251-7106
- Address: 321 Billingsly Ct, Suite 13, Franklin, TN 37067
We will respond to your request within 30 days.
Children's Privacy
Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.
We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: help@professionalroofers.app
- Phone: +1 (863) 251-7106
- Address: 321 Billingsly Ct, Suite 13, Franklin, TN 37067